Kilifi County
Citizen Feedback & Data Collection
Help improve health services in Kilifi County by providing your feedback. Share your experiences with healthcare, education, and other county services. This app works offline and will sync your data when connected.
About Kilifi County
Where Beauty Meets Progress
Welcome to Kilifi County
Kilifi County is a vibrant coastal region in Kenya, known for its stunning landscapes, rich cultural heritage, and immense potential for growth. Under the leadership of H.E. Governor Gideon Maitha Mung'aro, OGW, we are building a foundation for sustainable development and progress.
Governor's Vision
"My dream is clear—to elevate our economic standing and enhance the delivery of essential services to the wonderful people of Kilifi. Together, we are building a foundation for sustainable development and progress."
- H.E. Gideon Maitha Mung'aro, OGW, Governor of Kilifi County
Our Municipalities
Kilifi County is home to five vibrant municipalities:
- Kilifi Municipality: The county headquarters and administrative center
- Malindi Municipality: A historic coastal town with rich cultural heritage
- Mtwapa Municipality: A growing commercial and residential hub
- Watamu Municipality: A world-renowned marine park and tourist destination
- Mariakani Municipality: An important transport and commercial center
Key Development Sectors
Our strategic focus areas include:
- Health Services: Improving healthcare delivery and accessibility
- Quality Education: Enhancing educational opportunities for all
- Water & Agriculture: Ensuring food security and water access
- Tourism & Culture: Leveraging our natural beauty and cultural heritage
- Commerce & Industry: Promoting economic growth and job creation
- Women & Youth: Empowering vulnerable groups for inclusive development
Investment Opportunities
Kilifi County offers excellent investment opportunities in:
- Blue Economy and Marine Resources 🌊
- Agriculture and Agribusiness 🌾
- Tourism and Hospitality 🏖️
- Renewable Energy ⚡
- Industrial Development 🏭
- Real Estate and Infrastructure 🏗️
Contact Information
Call Center:
(+254) 0200 200 200
Email:
info@kilifi.go.ke
Investment Team:
(+254) 0200 200 201
Emergency:
(+254) 0200 200 202
Patient Service Rights
Know Your Rights as a Patient in Kilifi County
1. Right to Access Health Care
- You have the right to access quality healthcare services
- No one should be denied healthcare based on gender, age, religion, or economic status
- Emergency cases must be attended to immediately
2. Right to Receive Emergency Treatment
- You have the right to receive emergency treatment in any health facility
- Emergency services should be available 24/7
- No payment should be required before emergency treatment
3. Right to Medical Scheme Information
- You have the right to be informed of all provisions of your Medical Scheme/Health Insurance Policy
- Healthcare providers should explain your coverage and benefits
- You should understand what services are covered and any limitations
4. Right to Choose a Health Care Provider
- You have the right to choose your preferred healthcare provider
- You can seek a second opinion from another qualified healthcare provider
- You can change your healthcare provider if you're not satisfied
5. Right to Highest Quality Care
- You have the right to the highest attainable quality of health care products and services
- Healthcare should meet established standards and protocols
- You should receive evidence-based treatment
6. Right to Refuse Treatment
- You have the right to refuse any treatment or procedure
- You should be informed of the consequences of refusing treatment
- Your decision should be respected (except in emergency situations)
7. Right to Confidentiality
- Your health information should be kept confidential
- Healthcare providers should not share your information without your consent
- Your medical records should be securely stored
8. Right to Informed Consent
- You have the right to informed consent to treatment
- Healthcare providers must explain procedures, risks, and benefits
- You should understand before agreeing to any treatment
9. Right to Information
- You have the right to receive clear information about your condition
- Healthcare providers should explain your diagnosis and treatment plan
- You should be informed about available treatment options
10. Right to Respect and Dignity
- You have the right to be treated with respect and dignity
- Healthcare providers should be courteous and professional
- Your cultural and religious beliefs should be respected
11. Right to Second Medical Opinion
- You have the right to seek a second medical opinion
- Healthcare providers should support this right
- You can consult other qualified healthcare professionals
12. Right to Complain
- You have the right to complain about poor service or treatment
- Health facilities should have complaint mechanisms
- Your complaints should be addressed promptly and fairly
13. Right to Insurance Coverage Without Discrimination
- You have the right to insurance coverage without discrimination
- Insurance providers should not discriminate based on health status
- Pre-existing conditions should be covered as per policy terms
14. Right to Organ Donation
- You have the right to donate organs and/or make other arrangements upon demise
- Your wishes regarding organ donation should be respected
- Healthcare providers should support your decisions
What to Do If Your Rights Are Violated:
- Speak to the healthcare provider or facility administrator
- Contact the Kilifi County Health Department
- Report to the Kenya Medical Practitioners and Dentists Council (KMPDC)
- Contact the Health Regulatory Bodies
- Seek legal assistance if necessary
Important Contacts:
Kilifi County Health Department:
[Contact Information]
Kenya Medical Practitioners and Dentists Council (KMPDC):
020-2713491
Ministry of Health:
020-2717077
National Health Insurance Fund (NHIF):
020-2717077
This information is provided by TEMA to empower citizens in Kilifi County to demand better healthcare services.
General Feedback
Share your general feedback about Kilifi County services. Your feedback will help us improve service delivery.